Your personal information is handled with the same care we apply to securing your gaming account. This Privacy Policy explains precisely what data 98qkr collects, why we collect it, how we use it, and what rights you have as a Pakistani player on our platform.
Your Privacy Matters 98qkr does not sell your personal data to third parties for commercial purposes. All data we collect is used solely to operate the platform, comply with legal obligations, and improve your gaming experience. By using 98qkr, you consent to the practices described in this policy.
Privacy at a Glance
These principles summarise how 98qkr approaches data privacy. The full binding detail is contained in the complete policy below — these cards are an orientation, not a substitute for the full text.
98qkr collects only the personal data that is strictly necessary for operating the platform, complying with KYC obligations, and fulfilling our legal duties as a licensed gaming operator. We do not collect data beyond what is required for these defined purposes.
All personal data held by 98qkr is stored on secured servers protected by industry-standard encryption. Payment data is processed through PCI-DSS compliant systems. Access to personal data is restricted to authorised personnel on a strict need-to-know basis.
98qkr does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data shared with third parties is limited to what is required for service delivery — payment processors, KYC providers, and game suppliers — under strict contractual data protection obligations.
You have the right to access the personal data 98qkr holds about you, to request corrections, to request deletion where legally permissible, and to withdraw consent for certain data uses. These rights can be exercised at any time by contacting the 98qkr support team.
98qkr retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law and our gaming licence obligations. KYC and transaction records are retained for a minimum period mandated by anti-money laundering regulations.
In the event of a personal data breach that poses a risk to affected players, 98qkr will notify the relevant regulatory authority within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by applicable data protection law.
Scope of This Policy. This Privacy Policy applies to all personal data collected and processed by 98qkr in connection with the operation of the 98qkr platform, website, and any associated mobile applications. It applies to all registered players, prospective players who interact with the platform without completing registration, and visitors to the 98qkr website. This policy should be read alongside the 98qkr Terms & Conditions, which are incorporated by reference.
98qkr is committed to protecting the personal data of every player and user who interacts with the platform. As a licensed and regulated international gaming operator serving Pakistani players and users from Karachi to Lahore, Faisalabad to Islamabad, 98qkr is subject to data protection obligations arising from its operating licence, applicable anti-money laundering legislation, and international data protection standards.
This Privacy Policy explains in plain, accessible terms what personal data 98qkr collects about you, the legal basis on which we process that data, how and with whom we share it, how long we retain it, and what rights you have regarding your personal data. We take these obligations seriously and have designed our data practices around the principle that your personal information belongs to you.
If you have any questions about this policy or about how 98qkr handles your personal data, please contact our support team at any time. Contact details are provided in Section 16 of this policy.
2.1 For the purposes of applicable data protection law, 98qkr acts as the data controller in respect of personal data collected from players and users of the 98qkr platform. As data controller, 98qkr determines the purposes and means of processing your personal data.
2.2 Where 98qkr engages third-party service providers to process personal data on its behalf — such as KYC verification providers, payment processors, and game suppliers — those third parties act as data processors under instructions from 98qkr and are contractually bound to process personal data only for the specified purposes and in accordance with 98qkr's data protection standards.
2.3 98qkr's data protection contact can be reached via the support channels described in Section 16 of this policy.
98qkr collects the following categories of personal data in connection with the operation of its platform:
| Data Category | Specific Data Points |
|---|---|
| Identity Data | Full legal name, date of birth, gender, Pakistan National Identity Card (CNIC) number, copies of identity documents submitted for KYC verification |
| Contact Data | Email address, Pakistani mobile number, residential address (street, city, province, postal code) |
| Account Data | Username, encrypted password, account creation date, login history, security settings, communication preferences |
| Financial Data | JazzCash account number, EasyPaisa wallet number, bank account details, transaction history, deposit and withdrawal records |
| Gaming Data | Betting history, game play logs, session duration records, wagering amounts, wins and losses, bonus usage records |
| Technical Data | IP address, device type, operating system, browser type and version, device identifiers, geolocation data (city level) |
| Behavioural Data | Pages visited, features used, clickstream data, time spent on platform, game preferences, responsiveness to promotions |
| Communications Data | Records of live chat support interactions, email correspondence, support ticket history |
98qkr does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data unless specifically required for responsible gaming assessments and with your explicit consent.
98qkr collects personal data through the following means:
98qkr processes personal data for the following purposes, each supported by a specific legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration and identity verification | Contract performance; legal obligation (KYC/AML) |
| Processing deposits and withdrawals | Contract performance; legal obligation |
| Providing gaming, betting, and casino services | Contract performance |
| Fraud prevention and security monitoring | Legitimate interests; legal obligation |
| Responsible gaming monitoring and enforcement | Legal obligation; legitimate interests |
| Customer support | Contract performance; legitimate interests |
| Regulatory reporting and compliance | Legal obligation |
| Sending promotional communications | Consent (where required); legitimate interests |
| Platform improvement and analytics | Legitimate interests |
Where 98qkr relies on legitimate interests as the legal basis for processing, we have assessed that our interests are not overridden by your interests or fundamental rights, and we apply appropriate safeguards. You may object to legitimate interests-based processing at any time as described in Section 11.
6.1 Service Providers. 98qkr shares personal data with carefully selected third-party service providers who process data on our behalf as data processors. These include KYC and identity verification providers, payment processors (including JazzCash, EasyPaisa, and banking partners), game software suppliers, fraud detection and risk management services, and customer support platform providers. All data processors are bound by contractual data processing agreements that require them to process personal data only on 98qkr's instructions, to maintain appropriate security measures, and to refrain from any use of personal data for their own commercial purposes.
6.2 Regulatory and Legal Disclosure. 98qkr may be required to disclose personal data to regulatory authorities, law enforcement agencies, tax authorities, or courts in accordance with applicable law or under the terms of our gaming licence. Such disclosures are mandatory legal obligations and are not a breach of this Privacy Policy.
6.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of the 98qkr business, personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to data processing arrangements that result from it.
6.4 No Commercial Data Sales. 98qkr does not sell, rent, or trade personal data to third parties for their own commercial or marketing purposes. This is an absolute commitment with no exceptions.
7.1 As an internationally operating gaming platform, 98qkr may transfer personal data to countries outside Pakistan where our service providers and game suppliers are located. Where such transfers occur, 98qkr ensures that appropriate safeguards are in place to protect the transferred data, including contractual clauses that impose data protection standards equivalent to those applied within 98qkr's operating jurisdiction.
7.2 98qkr does not transfer personal data to countries or territories that do not offer an adequate level of data protection without first implementing the contractual safeguards described above.
7.3 If you would like further information about the specific safeguards in place for a particular international data transfer, please contact our support team as described in Section 16.
8.1 98qkr retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
8.2 Where data is retained beyond the period of its original purpose solely to comply with a legal obligation, access to that data is restricted to the minimum personnel required for compliance purposes.
8.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 98qkr's data destruction procedures.
9.1 The 98qkr platform uses cookies and similar tracking technologies to operate and improve the platform, to authenticate your session, to remember your preferences, and to provide analytics that help us understand how players use the platform.
9.2 Types of Cookies Used:
9.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of the 98qkr platform. Strictly necessary cookies cannot be disabled through browser settings without preventing access to the platform.
10.1 98qkr implements technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
10.2 While 98qkr takes all reasonable and practicable steps to protect personal data, no internet-based system can guarantee absolute security. You acknowledge this inherent limitation and are encouraged to protect your own account by using a strong, unique password and enabling two-factor authentication.
10.3 In the event of a personal data breach that poses a risk to your rights and freedoms, 98qkr will notify the relevant regulatory authority within 72 hours of becoming aware of the breach and will notify affected players without undue delay where required.
Subject to applicable data protection law, you have the following rights in relation to the personal data 98qkr holds about you. You may exercise any of these rights by contacting the support team as described in Section 16.
You have the right to request a copy of all personal data 98qkr holds about you. We will provide this within 30 days of a verified request. For complex or multiple requests, this period may be extended by a further 30 days with notice to you.
If any personal data 98qkr holds about you is inaccurate or incomplete, you have the right to request correction. Corrections to identity data may require submission of updated verification documents.
You may request that 98qkr delete personal data we hold about you where it is no longer necessary for the original purpose, where you withdraw consent, or where we have no legitimate reason to retain it. This right is subject to legal retention obligations — 98qkr cannot delete data it is required to retain by law.
You may request that 98qkr restrict processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing pending verification of our legitimate interests.
Where processing is based on your consent or contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
You have the right to object to processing of your personal data based on legitimate interests at any time. You also have an unconditional right to object to processing for direct marketing purposes, which 98qkr will honour immediately upon receipt of your objection.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent for certain processing — such as KYC verification — may result in limitations on your account functionality.
12.1 The 98qkr platform is strictly for persons aged 21 years and above. 98qkr does not knowingly collect personal data from persons under the age of 21. If 98qkr becomes aware that personal data has been collected from a person under 21, the account will be closed immediately, the data will be deleted, and any funds associated with the account will be handled in accordance with the 98qkr Terms & Conditions and applicable law.
12.2 If you are a parent or guardian and believe that a person under 21 has registered an account on the 98qkr platform, please contact our support team immediately. We will investigate and take appropriate action without delay.
13.1 98qkr may send you promotional emails, SMS notifications, or platform notifications about bonuses, new games, PSL betting specials, and other offers where you have consented to receive such communications or where we have a legitimate interest in communicating with you as an existing customer.
13.2 You may opt out of marketing communications at any time by: (a) clicking the unsubscribe link in any marketing email, (b) updating your communication preferences in your account settings, or (c) contacting the 98qkr support team with an opt-out request. Opt-out requests will be processed within five business days.
13.3 Opting out of marketing communications will not affect transactional communications — such as deposit confirmations, withdrawal notifications, or account security alerts — which are sent on the basis of contract performance and cannot be opted out of while your account remains active.
13.4 98qkr does not engage in unsolicited cold marketing to non-customers and does not share personal data with third parties for their direct marketing purposes.
14.1 The 98qkr platform may contain references to or integrations with third-party services — including game suppliers and payment providers — that operate their own websites and privacy policies. This Privacy Policy applies only to data processed by 98qkr directly. 98qkr is not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies independently.
14.2 Game suppliers integrated into the 98qkr platform process certain technical data — such as session identifiers and game play logs — directly as part of game delivery. These suppliers act as data processors under contractual obligations to 98qkr and may not use that data for their own commercial purposes beyond service delivery.
15.1 98qkr may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law or regulatory requirements, or improvements to our platform. The version date and version number displayed at the top of this policy indicate the currency of the document.
15.2 Where changes are material — meaning they affect your rights or the scope of data processing in a significant way — 98qkr will notify registered players by email at least 14 days before the changes take effect. Non-material changes may take effect immediately upon publication.
15.3 Continued use of the 98qkr platform after a Privacy Policy update takes effect constitutes acceptance of the revised policy. If you do not accept an update, you may close your account by contacting support.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how 98qkr handles your personal data, please contact us through the following channels:
All data subject access requests and rights exercise requests will be acknowledged within 48 hours and completed within 30 days, with an extension to 60 days communicated in advance for complex or multiple requests.
If you are not satisfied with 98qkr's response to a privacy concern, you have the right to lodge a complaint with the data protection supervisory authority in the jurisdiction where you reside or where 98qkr holds its gaming licence.
Acceptance of This Policy By creating an account on 98qkr or using any part of the platform, you confirm that you have read this Privacy Policy, that you understand how 98qkr collects and uses your personal data, and that you consent to the processing activities described herein where consent is the legal basis for processing. You acknowledge that you have been informed of your data rights and the means by which you may exercise them.
Have questions about your personal data or want to exercise your data rights? The 98qkr support team is available 24/7 to handle privacy requests and answer any questions about how we protect your information.